The U.S auto-maker, Ford Motor Co., has launched a new accident management programme that the company says will help customers in the UK to simplify communications between the Ford repair network and insurance companies. All new and used Ford vehicle drivers can utilise a special hotline to have repairs conveniently carried out at their nearest Ford Accident Repair Centre using genuine Ford parts fitted. The new programme follows the recommendations of the House of Commons Transport Committee in creating a transparent and efficient programme to drive down the total cost of claims.
Personal injury claims will not be included under the Ford Accident Management Programme, which allows customers to retain their legal right to make a valid claim but neither Ford no any of its partners will benefit from this. The new programme requires no signing of credit agreements by drivers underwriting the cost of repairs or hire car provision.
Ford's collision repair manager, Paul McDermott, said Ford's Accident Management Programme takes over many complex parts of the repair process such as contacting the insurance company, organising vehicle recovery and providing a courtesy car, with a single phone call.
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